General Conditions of Entry

Management reserves the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.

• Any person under the age of 15 attending ticketed events must be accompanied by an adult.
• If a person under the age of 15 causes a disturbance or distraction to other patrons, staff may request that the accompanying adult remove the child from the venue.
• The use of cameras or any other recording devices are not allowed inside the auditorium. Mobile phones must be switched off at all times.
• Latecomers will only be admitted when there is a suitable break in the performers.
• Concession cards must be produced on request.
• Large bags and backpacks must not be brought into the auditorium. Patrons who must keep their belongings with them for medical or personal reasons may bring their bags in to the auditorium if they are visually inspected by a front of house officer and do not cause an obstruction to venue safety.

Use of your image

We reserve the right to record, broadcast and/or telecast any Event at UKARIA and you consent to the use of any image or recording taken of you, and anyone for whom you are responsible, while on the premises. We are not obliged to use, broadcast or provide to you any such recording.

COVID-19-Specific Conditions of Entry

You should not attend the venue or the event if:

• You are required to be in isolation as a result of COVID-19 diagnosis or pending test result;
• You have been directed to be in quarantine because of close contact with a person with COVID-19;
• You are experiencing any of the symptoms of COVID-19.

You must communicate these requirements to members of your booking party as these conditions apply to them as well.

You and your booking party may be refused entry or required to leave the venue or event if you or they:

• Are exhibiting symptoms of COVID-19, as notified or as assessed by venue staff. These include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.
• Are required to be in isolation as a result of COVID-19 diagnosis/pending test result or have been directed to be in quarantine because of close contact with a person with COVID-19.

In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. To avoid doubt, you will not be entitled to a refund if you or a member of your booking party attends our venue or event despite you exhibiting COVID-19 symptoms and if you or they are then refused entry or asked to leave the venue or event.

Please note mask wearing is not compulsory, but encouraged as an additional barrier of protection against illnesses. Checking in is no longer required, nor is proof of vaccination status.

Conditions of Sale – Tickets

All ticket sales are non-refundable once the order has been finalised, except as required by law, or as outlined in the Live Performance Australia Ticketing Code of Practice (if an event is cancelled, rescheduled or significantly re-located).

Variations to Performances or Events
UKARIA reserves the right to change artists, programs, venue opening and/or performance times should this become necessary.

Conditions of Sale – Bus Service 

Bus service bookings are non-refundable once the order has been finalised, and the cost of the ticket is a flat fee of $20 return per person. We do not offer a reduced price for one-way travel. If you arrive after the departure time and miss the bus, your concert and bus ticket are non-refundable.

Tickets for the bus service will be taken off sale at 5pm on the Wednesday before the date of each concert.

Conditions of Sale – Dining

Bookings for dining options are non-refundable once the order has been finalised. 

Light Meals (Antipasti Platters / Ploughman's Lunch Platters)

In order to finalise numbers for catering, bookings will be closed at 5pm on the Wednesday before the date of each concert. 

Due to the availability of seasonal produce, tickets for light meals are non-refundable and cannot be exchanged for a later date. Your ticket may be given to friends or family if you are unable to attend.

It is your responsibility to ensure the date of your light meal aligns with the concert you are attending.

For our Hearty Soup and Light Lunch options, bookings must close at 9am on the Monday morning before the date of each concert. 

The bar is open ninety minutes before each performance. Collect your meal from the Garden Terrace bar by quoting your booking name.

Unless previously specified, light meals are not available for events presented at UKARIA by other organisations.


Meals (Lunch / Dinner)

In order to finalise numbers for catering, bookings will be closed one week prior to the date of the concert. Please note that, after this date has passed, we will not be in a position to offer a refund or credit if you are unable to attend, as we are contractually obliged to pay our catering team. Your ticket may be given to friends or family if you are unable to attend. It is your responsibility to ensure the date of your meal aligns with the concert you are attending.

Transfers and Credits

Your ticket is transferable and can be given to friends or family if you are unable to attend.

If you wish to request a credit for concert tickets, bus service bookings, meals or light meals (including platters), the request for credit must be made by email/phone at least 14 days before the date of the event.

When tickets are purchased as a package (e.g., UKARIA 24), the package cannot be split into its various concert/meal components. A credit will only be issued for the entire package, and the request must be made by email/phone. It is not possible to credit for only select concerts/meals within the package. 

Refunds 

We do not offer refunds except as required by law, or as outlined in the Live Performance Australia Ticketing Code of Practice (if an event is cancelled, rescheduled or significantly re-located).