General Conditions of Entry

As at Thursday 21 April 2022, entry conditions have changed. Please note mask wearing is not compulsory but encouraged as an additional barrier of protection against illnesses. Checking in is no longer required, nor is proof of vaccination status.

Management reserves the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.

• Any person under the age of 15 attending ticketed events must be accompanied by an adult.
• If a person under the age of 15 causes a disturbance or distraction to other patrons, staff may request that the accompanying adult remove the child from the venue.
• The use of cameras or any other recording devices are not allowed inside the auditorium. Mobile phones must be switched off at all times.
• Latecomers will only be admitted when there is a suitable break in the performers.
• Concession cards must be produced on request.
• Large bags and backpacks must not be brought into the auditorium. Patrons who must keep their belongings with them for medical or personal reasons may bring their bags in to the auditorium if they are visually inspected by a front of house officer and do not cause an obstruction to venue safety.

COVID-19-Specific Conditions of Entry

You should not attend the venue or the event if:

• You are required to be in isolation as a result of COVID-19 diagnosis or pending test result;
• You have been directed to be in quarantine because of close contact with a person with COVID-19;
• You are experiencing any of the symptoms of COVID-19.

You must communicate these requirements to members of your booking party as these conditions apply to them as well.

You and your booking party may be refused entry or required to leave the venue or event if you or they:

• Are exhibiting symptoms of COVID-19, as notified or as assessed by venue staff. These include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.
• Are required to be in isolation as a result of COVID-19 diagnosis/pending test result or have been directed to be in quarantine because of close contact with a person with COVID-19.

In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. To avoid doubt, you will not be entitled to a refund if you or a member of your booking party attends our venue or event despite you exhibiting COVID-19 symptoms and if you or they are then refused entry or asked to leave the venue or event.

Conditions of Sale – Tickets

Variations to Performances or Events

UKARIA reserves the right to change artists, programs, venue opening and/or performance times should this become necessary.

Conditions of Sale – Bus Service 
The cost of the ticket is a flat fee of $25 return. We do not offer a reduced price for one-way travel. If you arrive after the departure time and miss the bus, your concert and bus ticket are non-refundable.

Tickets for the bus service will be taken off sale 2 business days before the date of each concert.

Conditions of Sale – Meals

In order to finalise numbers for catering, bookings will be closed forty-eight hours before the date of each concert. Please note that if the concert is repeated, bookings will close forty-eight hours before the first concert.

Due to the availability of seasonal produce, tickets for light meals are non-transferable and cannot be exchanged for a later date. Your ticket may be given to friends or family if you are unable to attend.

It is your responsibility to ensure the date of your light meal aligns with the concert you are attending.

The bar is open ninety minutes before each performance. Collect your meal from the Garden Terrace bar by presenting a valid ticket either in printed form or on your smartphone or tablet.

Unless previously specified, light meals are not available for events presented at UKARIA by other organisations.

Transfers and Credits

Your ticket is transferable and can be given to friends or family if you are unable to attend.

If you wish to request a credit for other circumstances:

• For tickets, the request for credit must be made by email/ phone – at least 7 working days before the start of the Event;
• For all meals (including platters), the request for credit must be made by email/ phone – at least 7 working days before the start of the Event.

Refunds

We do not offer refunds for concert tickets or dining options unless the following circumstances arise:

• An artist unexpectedly withdraws from the performance.
• A Catastrophic Fire Danger Warning is in place for the Mt Lofty Ranges, and the performance is cancelled.
• The performance is cancelled due to COVID-19 venue or travel restrictions, and an alternative date is unable to be secured.
• The performance is postponed due to COVID-19 venue or travel restrictions, and you cannot attend on the alternative date.