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Accessibility

UKARIA is committed to making our events accessible to all audiences. Our auditorium has designated wheelchair positions and we welcome patrons with Companion Cards or Assistance Animals.?

If you have any questions about our services or to book accessible seating please contact us on 08 8227 1277 or email info@ukaria.com.

To provide feedback on our accessibility services and practice, please contact us via email at info@ukaria.com.


Mobility

Stairs

UKARIA’s auditorium two levels – ground floor and the Level 1 accessible via steps. The step count between levels is:

  • Foyer to Level 1 (via staircase) 10 steps
  • Foyer to Level 1 (via steps inside auditorium) 10 steps

Accessible Toilets

An accessible toilet is located inside, adjacent to the Foyer.

Assistance Animals

Accredited Assistance animals are welcome at UKARIA. We prefer if you inform us of your requirements when booking so that appropriate seating can be made available.

Please provide proof of accreditation when you arrive at the venue.

Companion Card

The Companion Card can be used to book a complimentary ticket for an essential support companion/carer at all UKARIA events.

If you have a Companion Card please let us know when booking tickets so that we can facilitate this.


Accessible Seating

Please note that due to the small size of UKARIA's auditorium, UKARIA can support up to 20 patrons with accessibility requirements, including up to 3 patrons attending in a wheelchair.

Wheelchair Positions

Dedicated wheelchair positions are on the ground floor of the auditorium. To book accessible seating, please call us on 8227 1277 ahead of your event.

Easy access seats

If you are coming with a larger group and you require easy-access seating, we would be grateful if able-bodied members of your group would consider sitting in the row behind so that our team can accommodate as many mobility-impaired patrons as possible. To book easy access seats, please call us on 8227 1277 ahead of your event.

Seat Dimensions

Our auditorium seats measure 46cm wide x 45cm deep and have armrests

Chairs in row A and B measure 47 cm wide x 44 cm deep and do not have armrests

Chairs in row G (sides) measure 42 cm wide x 40cm deep and do not have armrests


Hearing

National Relay Service

If you are deaf and/or find it hard to hear or speak with people over the phone, you can contact us via the National Relay Service.

As of 20 April 2021, registration is required to use this service. For more information, visit the National Relay Service's website.


Vision

Viewing Distances

The distance from the middle of the stage to the centre of the rows listed below is as follows:

  • Level 1, Row A: 3.8 metres
  • Level 1, Row E: 7.2 metres
  • Level 2, Row G: 9.4 metres
  • Level 2, Row J: 11 metres
  • Level 3, Row L: 12.6 metres


Getting to UKARIA

By car

Travelling by car is currently the most convenient option.

There is ample parking on site and multiple entry points from the car park through the garden to the building on paved paths. For those with mobility requirements, there are limited car parking spaces near the building; when entering the site, go up the driveway on the right hand side and follow the road up.

By taxi or Uber

While city taxis are happy to bring visitors up the hill, there is a local taxi service: Mount Barker Taxis https://www.mtbarkertaxis.com/

Visitors may find ride-sharing service Uber appropriate for their touring needs. Download the Uber app from the Apple App Store or Google Play.


By bus

UKARIA offers a bus service for selected performances for $20 per person. When a bus is available, it is listed at the bottom of the concert event page. The bus service will accommodate people with walkers. If booking a meal (before or after a concert), please take note of departure times for the bus service from Hutt St and/ UKARIA.