UKARIA honours our First Nations by fostering a shared sense of respect for this land, and we acknowledge and pay our respects to the Peramangk, traditional custodians of the land on which the Cultural Centre stands.

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As at Thursday 21 April 2022, entry conditions have changed. Please note mask wearing is not compulsory but encouraged as an additional barrier of protection against illnesses. Checking in is no longer required, nor is proof of vaccination status. 



General Conditions

  • Management reserves the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.
  • Any person under the age of 15 attending ticketed events must be accompanied by an adult.
  • If a person under the age of 15 causes a disturbance or distraction to other patrons, staff may request that the accompanying adult remove the child from the venue.
  • The use of cameras or any other recording devices are not allowed inside the auditorium. Mobile phones must be switched off at all times.
  • Latecomers will only be admitted when there is a suitable break in the performers.
  • Concession cards must be produced on request.
  • Large bags and backpacks must not be brought into the auditorium. Patrons who must keep their belongings with them for medical or personal reasons may bring their bags in to the auditorium if they are visually inspected by a front of house officer and do not cause an obstruction to venue safety.



COVID-19-Specific Conditions of Entry

You should not attend the venue or the event if:

  • You are required to be in isolation as a result of COVID-19 diagnosis or pending test result;
  • You have been directed to be in quarantine because of close contact with a person with COVID-19;
  • You are experiencing any of the symptoms of COVID-19.

You must communicate these requirements to members of your booking party as these conditions apply to them as well. 

You and your booking party may be refused entry or required to leave the venue or event if you or they:

  1. Are exhibiting symptoms of COVID-19, as notified or as assessed by venue staff. These include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell.
  2. Are required to be in isolation as a result of COVID-19 diagnosis/pending test result or have been directed to be in quarantine because of close contact with a person with COVID-19. 

In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law). 

We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event. To avoid doubt, you will not be entitled to a refund if you or a member of your booking party attends our venue or event despite you exhibiting COVID-19 symptoms and if you or they are then refused entry or asked to leave the venue or event. 



    Conditions of Sale

    Variations to Performances or Events

    UKARIA reserves the right to change artists, programs, venue opening and/or performance times should this become necessary.

    Transfers and Credits

    Your ticket is transferable and can be given to friends or family if you are unable to attend.

    If we have capacity, you may exchange your ticket to an event of equal value within the same calendar year by contacting UKARIA on (08) 8227 1277 during office hours, or at info@ukaria.com. We are also happy to offer a credit that can be used within a three-year period. Requests for ticket exchanges or credit must be received with at least seven days’ notice if you are unable to attend an event.

    If you are in isolation as a result of COVID-19 diagnosis or pending test result, or you have been directed to be in quarantine because of close contact with a person with COVID-19, or if you are experiencing any of the symptoms of COVID-19, please contact UKARIA on (08) 8227 1277 (Mon–Fri, 9am–5pm) or info@ukaria.com and explain the situation so that we can issue a credit.

    Refunds

    We will refund your tickets or meals in the following circumstances:

    • we cancel an event;
    • we reschedule an event to a time more than two hours earlier or later than originally programmed and you do not wish to attend the rescheduled event (noting: where a new date for the event is advised, you must respond by the date advised in that communication);
    • a Catastrophic Fire Danger Warning is in place for the Mt Lofty Ranges, and the event is cancelled.

    All refunds will be made to the person who first purchased the tickets.

    If you wish to request a credit for other circumstances:

    • for all tickets and meals (including platters) the request for credit must be made by email/phone – at least seven days before the start of the event.

    Please note we will not refund tickets:

    • for change of mind;
    • if you were refused entry or removed due to your breach of the terms and conditions;
    • if these terms and conditions were breached.


    Last updated: 25/08/2022

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