TERMS AND CONDITIONS

UKARIA reserves the right to change artists, programs, venue and/or performance times should this become necessary.

Transfers and Credits

Your ticket is transferable and can be given to friends or family if you are unable to attend.

If we have capacity, you may exchange your ticket to an event of equal value within the same calendar year by contacting UKARIA on (08) 8227 1277 during office hours, or at info@ukaria.com. We are also happy to offer a credit that can be used within a three-year period. Requests for ticket exchanges or credit must be received with at least seven daysí notice if you are unable to attend an event.

Refunds

We do not offer refunds unless the following circumstances arise:

  • An artist unexpectedly withdraws from the performance.
  • A Catastrophic Fire Danger Warning is in place for the Mt Lofty Ranges, and the performance is cancelled.
  • We receive at least seven daysí notice that you are unable to attend a performance, and we are able to resell your ticket(s) to a patron on our waiting list.
  • The performance is cancelled due to COVID-19 venue or travel restrictions, and an alternative date is unable to be secured.
  • The performance is postponed due to COVID-19 venue or travel restrictions, and you cannot attend on the alternative date.

Please note: If a performance is cancelled or postponed, refunds must be requested prior to the date of the performance. If a refund has not been requested after the performance date has passed, a credit to the value of your booking will be issued.

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